Services to Russia and Belarus are currently suspended
DHL Express Service Point iTek NI
Hours
Day of the Week | Hours |
---|---|
Monday | 9:30 AM - 1:00 PM1:30 PM - 5:30 PM |
Tuesday | 9:30 AM - 1:00 PM1:30 PM - 5:30 PM |
Wednesday | 9:30 AM - 1:00 PM1:30 PM - 5:30 PM |
Thursday | 9:30 AM - 1:00 PM1:30 PM - 5:30 PM |
Friday | 9:30 AM - 1:00 PM1:30 PM - 5:30 PM |
Saturday | Closed |
Sunday | Closed |
What you need to know to send from this location
Free boxes and envelopes provided in store
Free packaging for documents or parcels are provided in store. Simply bring the items you wish to send, choose the right size box or envelope, pack your items, scan your confirmation code if you’ve completed it online and pay in store
Prices are determined by the size of the packaging and the destination that you’re sending your parcel to. You can refer to our size and price guide for more details.
Have a look at our list of prohibited items to ensure that your parcel can be delivered without any delays.
You cannot send a parcel using your own packaging from a DHL Service Point like this one; it can only be sent from DHL Express Service Centres owned by DHL.
How to make Customs easy for timely delivery
When sending internationally, whether it’s a gift or not, packages are subject to duties and taxes as determined by the Customs in the country you are sending to.
The shipment is cleared through Customs based on the content descriptions, origin country, value and quantity of each item.
Accurate content descriptions per item. Each item description should answer these three questions: What is it? What is it for? What is it made of?
The information you provide is used to create a Customs invoice for your convenience, therefore accuracy is important to avoid delays.
Remember, Customs duties and taxes are always payable by the receiver and the amount, if any, is decided by the destination country’s Customs office.
Come prepared with this information
You will need to provide the following information and contact details for yourself and the person receiving the parcel:
- Name and surname
- Full address
- Valid phone number
- Email address
- Value of each item
- Accurate content descriptions per item
- Ensure none of your items are on the prohibited list as this will cause delays.
You can complete your details online, in the comfort of your home, to save time when you’re in store. Just bring the confirmation number with you.
DHL Express Service Point at iTek NI
- UK and international express delivery
- Free packaging provided in store
- Secure door-to-door delivery
- Signature on delivery (where possible)
- Free real-time parcel tracking online or via WhatsApp chat
- GoGreen Plus included for international shipments
- Customs expertise
- Convenient and flexible delivery options through On Demand Delivery
- No DHL account required
- No printer required
- No weighing or measuring required
- Cash
Frequently asked questions
Important information to ensure timely delivery
Strictly avoid sending prohibited items
There are also less obvious items we can’t transport such as those listed below.
- Cash
- Aerosols
- Perfume
- Aftershave
- Nail varnish
- Power banks
- Party poppers
- Rechargeable wireless earbuds (such as Apple AirPods or Samsung Galaxy Buds)
Explore the full list of prohibited items in our FAQs.
Provide accurate content descriptions
- What is it?
- What is it made of?
- What is it for?
DHL will use your content descriptions to assign commodity codes to ensure smooth Customs clearance of your parcel and that correct duties and taxes are applied, if applicable.
Include materials, specifications, intended use etc.
Examples:
- Women’s cotton skirt
- Curtain samples, 100% cotton
- Samsung Galaxy S23 mobile phone
Avoid one-word descriptions, jargon or abbreviations that could lead to misunderstandings.
Examples:
- Shoes
- Parts
- Phone
Comprehensive and fully itemised content descriptions will ensure successful on-time delivery.
Understand Customs duties and taxes
Documents are letters, statements or correspondence that have no commercial value.
Non-documents are products or goods for personal or commercial use.
If you have a DHL account, you can pay duties and taxes on behalf of the receiver.
Note that Customs regulations in some countries may classify a document as a non-document based on its destination, weight and value. For example, educational materials, magazines, books or documents intended for resale are also classified as non-documents and will incur Customs duties and taxes. If you are in doubt about how to classify your parcel then speak to our Customer Service team.
Open a DHL Express account
Does your business ship regularly? Do you want to grow your business internationally? Need to simplify your international shipping? Open a DHL Account to unlock many benefits including customs expertise for fast, international shipping.
Get preferential business shipping rates to suit your business needs and boost international sales with DHL's market-leading e-commerce shipping solutions. We make importing and exporting easy with international shipping support at your fingertips for your worldwide shipping needs. For an excellent customer delivery experience with flexible delivery options, partner with DHL - the trusted shipping partner.
Request a DHL Express account! Submit your details today, and we'll contact you within 1 working day.