DHL Express Service Point Safestore Sunderland

8:00 AM - 6:00 PM 8:00 AM - 6:00 PM 8:00 AM - 6:00 PM 8:00 AM - 8:00 PM 8:00 AM - 6:00 PM 8:00 AM - 6:00 PM 10:00 AM - 4:00 PM
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Location Information

Unit H, Hylton Riverside
Colima Avenue
Sunderland, SR5 3XF
Contact DHL Express

Wheelchair accessible

Hours

Day of the WeekHours
Monday8:00 AM - 6:00 PM
Tuesday8:00 AM - 6:00 PM
Wednesday8:00 AM - 6:00 PM
Thursday8:00 AM - 8:00 PM
Friday8:00 AM - 6:00 PM
Saturday8:00 AM - 6:00 PM
Sunday10:00 AM - 4:00 PM

What you need to know to send from this location​

1

Free boxes and envelopes provided in store

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Free packaging for documents or parcels are provided in store. Simply bring the items you wish to send, choose the right size box or envelope, pack your items, scan your confirmation code if you’ve completed it online and pay in store

Prices are determined by the size of the packaging and the destination that you’re sending your parcel to. You can refer to our size and price guide for more details.

Have a look at our list of prohibited items to ensure that your parcel can be delivered without any delays.

You cannot send a parcel using your own packaging from a DHL Service Point like this one; it can only be sent from DHL Express Service Centres owned by DHL.

2

How to make Customs easy for timely delivery

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When sending internationally, whether it’s a gift or not, packages are subject to duties and taxes as determined by the Customs in the country you are sending to.​

The shipment is cleared through Customs based on the content descriptions, origin country, value and quantity of each item.​

Accurate content descriptions per item. Each item description should answer these three questions: What is it? What is it for? What is it made of?​

The information you provide is used to create a Customs invoice for your convenience, therefore accuracy is important to avoid delays.​

Remember, Customs duties and taxes are always payable by the receiver and the amount, if any, is decided by the destination country’s Customs office.

3

Come prepared with this information

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You will need to provide the following information and contact details for yourself and the person receiving the parcel:​

  • Name and surname​
  • Full address​
  • Valid phone number​
  • Email address​
  • Value of each item​
  • Accurate content descriptions per item ​
  • Ensure none of your items are on the prohibited list as this will cause delays.​

You can complete your details online, in the comfort of your home, to save time when you’re in store. Just bring the confirmation number with you.

DHL Express Service Point at Safestore Sunderland

About this DHL Express Service Point
DHL Express Service Point at Safestore Sunderland offers a fast, secure, and reliable international and UK courier service – conveniently situated at your local high street or shopping area near you. Send your letters, documents or parcels anywhere within the UK or internationally to over 220 countries and territories from over 1,300 DHL Express Service Point locations nationwide.

Free envelopes and boxes are provided in store. Simply choose the box size you require, pack and pay in store. Pricing is based on the size of the free packaging and the zone that you’re sending it to – no weighing, measuring or printing is required! Our GoGreen Plus initiative ensures reduced CO2 emissions across our network with any parcel sent internationally from a DHL Express Service Point by the purchase of Sustainable Aviation Fuel (SAF).
Courier services
  • UK and international express delivery
  • Free packaging provided in store
  • Secure door-to-door delivery
  • Signature on delivery (where possible)
  • Free real-time parcel tracking online or via WhatsApp chat
  • GoGreen Plus included for international shipments
  • Customs expertise
  • Convenient and flexible delivery options through On Demand Delivery
  • No DHL account required
  • No printer required
  • No weighing or measuring required
Payments accepted
  • Maestro
  • MasterCard
  • Visa

Frequently asked questions

Important information to ensure timely delivery​

Strictly avoid sending prohibited items

For fast, convenient international time- or day-specific export delivery services, trust the International Specialists of DHL Express. With our unparalleled A number of items are prohibited for carriage by any law, regulation or statute of any federal, state or local government of any country from, to or through which the items may be carried.

If your parcel contains a prohibited item, it will be delayed or stopped and DHL will contact you.

Some obvious things can't be sent for legal or health and safety reasons such as animals, illegal substances, guns and explosives.

Provide accurate content descriptions

Provide detailed and itemised descriptions while being concise and clear. Your content description should answer these three questions:
  • What is it?
  • What is it made of?
  • What is it for?

The content descriptions that you provide are used to create a compulsory Customs invoice on your behalf for all international shipments, including the EU.

Understand Customs duties and taxes

Parcels to international destinations, including the EU, may be subject to Customs duties and taxes, payable by the receiver. The destination country determines duties and taxes.

A Customs invoice is required for all parcels containing non-document items, except for parcels being sent within the UK or to the Channel Islands. This is created for you based on the information that you provide when you send your package.

Open a DHL Express account

Does your business ship regularly? Do you want to grow your business internationally? Need to simplify your international shipping? Open a DHL Account to unlock many benefits including customs expertise for fast, international shipping.

Get preferential business shipping rates to suit your business needs and boost international sales with DHL's market-leading e-commerce shipping solutions. We make importing and exporting easy with international shipping support at your fingertips for your worldwide shipping needs. For an excellent customer delivery experience with flexible delivery options, partner with DHL - the trusted shipping partner.

Request a DHL Express account! Submit your details today, and we'll contact you within 1 working day.

Download our app

The DHL Express Mobile app enables you to track your shipments and manage your deliveries all in one place. You can also create shipments, book a courier collection or locate your nearest DHL Service Point for parcel drop off – right on your smartphone. Download DHL Express Mobile today.