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When you send a parcel with DHL Service Point, we recommend completing your parcel details online to save time when in store. Once you have completed your parcel details, you will receive a confirmation number. Simply take this number to your local DHL Service Point along with the item/s that you want to send, pick a free box and pay in store.

You will need to provide the following contact details for yourself and the parcel receiver:

• Name and surname
• Full address
• Valid phone number 
• Email address
• Accurate content descriptions per item (Item descriptions should answer these three questions: What is it? What is it for? What is it made of?
• Value of each item
• Ensure none of your items are on the prohibited list.

Free packaging will be provided in store and you don’t need to print anything at home.

The difference between a DHL Express Service Centre and a DHL Express Service Point location is that DHL Express Service Centres are owned by DHL. The rest are partner stores like WHSmith, Ryman, Safestore, Robert Dyas and 100s of independent stores nationwide. This means that we have weighing and measuring capabilities for parcels when using your own packaging and insurance cover at all DHL Express Service Centres. 

Insurance options are also available at selected Ryman and Robert Dyas partner locations.

To find out what services a DHL Express Service Point offers, visit the locator tool, look up the location you’re interested in, and see our services available under the details section.

DHL Express Service Point parcel delivery prices are determined by the free box size and the zone to which you are sending your parcel. Our size and price guide makes it incredibly easy to check exactly how much it will cost to send your parcel.

Our transit times apply from the day the courier collects from the DHL Express Service Point and the latest drop-off times for the same day collection are available from the store that we’ve partnered with.

DHL Express Service Points, located at DHL Express Service Centres along with their latest drop-off times for the same-day courier collection are available on DHL.com.

While many of our locations are open seven days a week for dropping parcels off, our couriers only collect Monday to Friday (excluding bank holidays).

Delivery times (transit times) can vary depending on the size and content of the parcel, the origin and destination locations within each country and public holidays.

Please note that our delivery time estimates are based on deliveries to major destinations, they don’t include time in customs and are provided as a guide only.

There may also be circumstances that are beyond DHL's control that affect our transit times, such as adverse weather conditions. For more information, please refer to our Terms and Conditions of Carriage.

To send a parcel from a DHL Express Service Point, your items must fit into one of our free DHL envelopes or boxes. Our largest box size is 48 x 40 x 39cm, with a maximum recommended weight of 25kg. Find out more in our size and price guide.

If your parcel doesn't fit into one of our free envelopes or boxes, and you are using your own packaging, you may wish to consider one of our other services:

Book online with DHL Express - with this courier collection service, the maximum parcel weight is 70kg and the maximum parcel size is 120 x 80 x 80cm.

Book with DHL Express by phone - you can get an online quote for parcels up to 70kg in weight and 120 x 80 x 80cm in size, but if you have heavier or larger items to send, Customer Service will also be able to provide you with a quote. Surcharges may apply.

If you still prefer to drop off, you can only send in your own packaging at our DHL Service Points located in DHL Express Service Centres. Here they’ll be able to weigh and measure your parcel.

Please remember to check what you can and can't send with DHL before you visit.

There are some obvious things that you cannot send with DHL (such as animals, illegal substances, guns and explosives for instance). But there are also less obvious items that DHL can’t transport, including aerosols, perfumes, aftershaves, eau de toilettes and cash. Please check our list of prohibited and restricted items to ensure that your parcel can be delivered without any delays.

Note that these prohibited items apply to parcels being sent from and within the United Kingdom. For international carriage, there may be additional prohibited items specified by the country of destination.

Shipment of any prohibited item(s) shall be considered a material breach of our Terms and Conditions of Carriage and DHL shall hold no liability for any prohibited item(s), which are subsequently damaged or lost whilst in our control.

Please also refer to our advice on sending gifts with DHL Express.

No. Everything you need will be printed in store.

No. Your Customs invoice will be created for you with the information you provide and printed in store, along with your parcel labels. A Customs invoice is required for all parcels containing non-document items, except for parcels being sent within the UK and to the Channel Islands.

When a parcel is sent across international borders, regardless of whether the shipment is a gift or not, it must go through an import procedure determined by Customs law in the destination country. This is based on the information you provide, such as the content descriptions, declared value, weight of each item, and country of origin.

Country of origin is where the item was manufactured, produced or assembled, or where an item comes from.

Dutiable goods are given a classification code that is known as the Harmonised System code. This will be done for you based on the information that you provide when sending your parcel.

Customs duties and taxes are not included in DHL’s price and are payable by the receiver regardless of whether you’re sending a gift.

Some goods may not attract Customs duties and taxes. This is determined by the Customs law of the country that you are sending your parcel to.

The Customs authorities in the destination country will determine whether any duties and taxes are applicable when the parcel arrives. This is based on the information you provide when sending your parcel such as accurate content descriptions, declared value, weight of each item and country of origin.

Country of origin is where the item was manufactured, produced or assembled, or where an item comes from.

Duties and taxes are payable by the receiver.

Duties and taxes are charged by Customs in the destination country and the receiver is responsible for paying them.

Shipment protection is available from DHL Express Service Points located at DHL Express Service Centres and DHL Express Service Points located in Ryman and Robert Dyas stores.

To find out what services a DHL Express Service Point offers, visit the locator tool, look up the location you’re interested in, and see our services available under the details section.

DHL has a target to achieve net-zero emissions by 2050 and has set out milestones along the way, such as reducing our greenhouse gas emissions from 39 million tonnes CO2e to under 29 million by 2030.

To do this, we have introduced new shipping solutions such as delivering parcels on foot, by e-bikes, electric vehicles and by boat on the River Thames. We are also encouraging our employees to become GoGreen specialists and undertake climate protection activities such as planting trees and becoming greener in their everyday lives.

DHL’s GoGreen Plus is a dedicated solution to help individuals and businesses reduce the carbon emissions within the network their international shipment travels through by the use of Sustainable Aviation Fuel (SAF). SAF is a biofuel that is produced from renewable sources such as vegetable oils, animal fats, waste products, and agricultural crops. SAF is specifically designed to be used as a substitute for traditional jet fuel and can reduce lifecycle greenhouse gas emissions by up to 80% compared to fossil fuels.

Our climate protection projects do not only offset emissions but also contribute to promoting the economy in less developed countries and improving the lives of local people.

Explore our full list of FAQs on the DHL Express UK website.